Let Us Help You Like We Helped This Client |
During a Health and Benefits review, a client mentioned their frustration with their payroll provider's call-center approach to service. Our agent offered to introduce them to Newtek Payroll & Benefits as they offer the same concierge-level service we provide at Newtek Insurance Agency.
Newtek Payroll & Benefits took the time to listen to the client's needs and expectations from a payroll provider. A demonstration of the payroll platform highlighted the straightforward onboarding features, integration of open enrollment into the platform, extensive reporting capabilities, and customizable HR addons.
What ultimately sold the client on moving their payroll processing to Newtek was being assigned a dedicated account representative. Having direct contact with someone when they had questions – as opposed to a general email address or automated phone prompts – gave them confidence Newtek were the right choice.
Our payroll and insurance teams immediately got to work on migrating the business over to iSolved and incorporating their benefits offering in as well. Their diligence ensured the client was up and running before their next payroll run. |
The client later called to thank Newtek Payroll & Benefits for such a smooth transition. They could not believe the level of service and attention to their needs they received, and that it costs less than what they were paying before.
You can request more information at the button below, or call your relationship manager for an introduction to Newtek Payroll & Benefits.
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